FREQUENTLY ASKED QUESTIONS

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Haus Inora is an online store based in the United Arab Emirates, dedicated to providing a curated selection of high quality, innovative products at fair prices.

For orders within the UAE, standard delivery typically takes 3-7 business days after processing. Please refer to our Shipping Policy for more details.

We offer a 15-day return policy from the date you receive your order. Items must be unused, unworn, with tags, and in their original packaging, accompanied by a receipt or proof of purchase. To initiate a return, contact us at hausinorastore@gmail.com. For full details, see our Return Policy.

If you receive a damaged, defective, or incorrect item, please contact us immediately at hausinorastore@gmail.com with your order details and photos of the issue. We will evaluate the situation and arrange a replacement or refund as per our Return Policy.

Order cancellations or modifications may not be possible once the order is processed. Please review your order carefully before submission. If you need to make changes, contact us as soon as possible at hausinorastore@gmail.com, and we will do our best to assist before the order is shipped.

At Haus Inora, we carefully curate our products and partner with trusted suppliers to ensure high quality and reliability. Each item is thoroughly vetted to meet our standards, providing you with exceptional value and confidence in your purchase.

You’ll receive an order confirmation email with your order details shortly after placing your order. If you don’t receive this email within a few hours, check your spam/junk folder.

Sale items are not eligible for returns unless they are defective, damaged, or incorrect. Please review our Return Policy for full details.

We occasionally offer discounts and promo codes through our website, newsletter, or social media.

Yes, we prioritize your privacy and security. Your personal information is protected in accordance with our Privacy Policy and processed securely through Shopify’s platform. We use industry-standard encryption to safeguard your data.

We’re committed to resolving any issues promptly. Please contact our customer support team at hausinorastore@gmail.com with details of your concern, including your order number. We aim to respond within 1-2 business days and work toward a satisfactory resolution.