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Last updated: July 13, 2025

Haus Inora operates this online store and website, including all related content, features, tools, products, and services (collectively, the "Services"), to deliver a premium and curated shopping experience to you, our valued customer. Our Services are powered by Shopify, which enables us to provide a seamless and secure platform. This Privacy Policy outlines how Haus Inora collects, uses, processes, and discloses your personal information when you visit our website, use our Services, make a purchase, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to an individual. Personal information does not include anonymized or de-identified data that cannot be used to identify you. Depending on your interactions with our Services, your location, and applicable laws, we may collect or process the following categories of personal information:

• Contact Information: Name, email address, phone number, billing address, shipping address, and other contact details.
• Financial Information: Payment details, including credit/debit card numbers, payment confirmation, and transaction details.
• Account Information: Username, password, security questions, and preferences or settings associated with your account.
• Transaction Information: Details about products viewed, added to your cart, added to your wishlist, purchased, returned, or exchanged, as well as your order history.
• Communications: Information provided when you contact us, such as through customer support inquiries or feedback submissions.
• Device Information: Information about your device, browser, IP address, network connection, and other unique identifiers.
• Usage Information: Data about how you interact with our Services, including navigation patterns and usage frequency.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: When you create an account, make a purchase, contact us, or provide information through our Services.
• Automatically via Services: Through your device or browser when you use our website, including via cookies, pixels, and similar technologies.
• Service Providers: From third parties we engage for services such as payment processing, analytics, or customer support, who may collect or process data on our behalf.
• Third Parties: From business partners or other entities that share data with us in accordance with their privacy policies.

How We Use Your Personal Information

We use your personal information for the following purposes, as permitted by applicable law, including UAE Federal Decree-Law No. 45/2021:

• Providing and Enhancing Services: To fulfill orders, process payments, manage accounts, arrange shipping, facilitate returns or exchanges, personalize your shopping experience, and recommend products based on your preferences or purchase history.
• Marketing and Promotions: To send promotional communications via email, SMS, or postal mail, and to display targeted advertisements based on your interactions with our Services, subject to your consent where required.
• Security and Fraud Prevention: To authenticate accounts, ensure secure transactions, detect and prevent fraudulent or illegal activities, and protect the integrity of our Services.
• Customer Support: To respond to inquiries, provide assistance, and maintain our relationship with you.
• Legal Compliance: To comply with UAE laws, respond to legal requests (e.g., from government authorities), enforce our terms and policies, and address legal proceedings or disputes.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to this Privacy Policy and applicable UAE regulations:

• With Shopify and Service Providers: We share data with Shopify and other third-party vendors (e.g., for payment processing, IT management, analytics, fulfillment, and shipping) to enable our Services.
• With Marketing Partners: We may share information with partners for personalized advertising, in compliance with their privacy policies and your preferences. You may opt out of targeted advertising where applicable.
• With Your Consent: When you authorize us to share information, such as for shipping purposes or through social media integrations.
• Within Our Corporate Group: With our affiliates for internal business purposes.
• For Legal or Business Purposes: In connection with mergers, acquisitions, or bankruptcy, or to comply with legal obligations, enforce our policies, or protect our rights, users, or others.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve our platform. Information you provide through our Services may be transmitted to Shopify and its third-party partners, potentially in countries outside the UAE, to support our operations. Shopify may also use data from your interactions with our store and other merchants to enhance its features, in accordance with its own privacy policies. To learn more about Shopify’s data practices or to exercise your rights regarding data processed by Shopify, visit Shopify’s Privacy Policy or Shopify’s Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information. Interactions on public or semi-public platforms, such as social media, may be visible to others, and we are not responsible for how third parties use such information.

Children’s Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. We do not knowingly "sell" or "share" personal information of individuals under 16, as defined by applicable law.

Security and Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. Information transmitted to us may not be secure during transit, so avoid sending sensitive data through unsecured channels.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements, in accordance with UAE data protection laws.

Your Rights and Choices

Under UAE Federal Decree-Law No. 45/2021 and other applicable laws, you may have the following rights regarding your personal information, subject to certain limitations:

• Right to Access: Request details about the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate personal information.
• Right to Erasure: Request deletion of your personal information, where permitted.
• Right to Data Portability: Request a copy of your personal information or its transfer to another party, in certain cases.
• Right to Restrict Processing: Request limitations on how we process your data.
• Right to Object: Object to certain uses of your data, such as for direct marketing.
• Communication Preferences: Opt out of promotional emails by using the unsubscribe link in our emails. Non-promotional emails (e.g., order confirmations) will still be sent.

To exercise these rights, contact us at the details below or update your preferences through your account settings. We may verify your identity before processing requests. You may also designate an authorized agent to act on your behalf, subject to proof of authorization and identity verification.

For rights related to data processed by Shopify, visit Shopify’s Privacy Portal.

Complaints

If you have concerns about our data practices, please contact us using the details below. You may also have the right to lodge a complaint with the UAE Data Protection Office or another relevant authority, depending on your location.

International Data Transfers

As a UAE-based business, we may transfer, store, or process your personal information in countries outside the UAE, including through Shopify’s global infrastructure. Where required, we use mechanisms like Standard Contractual Clauses to ensure compliance with UAE and international data protection standards for transfers outside the UAE.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Last updated" date, and we will notify you as required by law.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

📧 Email: hausinorastore@gmail.com
📍 Address: Dubai UAE