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Last updated: July 13, 2025

At Haus Inora, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to be fair and transparent, allowing you to shop with confidence. Below are the details of our return and refund process, in compliance with UAE consumer protection regulations and applicable international laws.

15-Day Return Policy

You have 15 days from the date of receiving your order to request a return, provided the item meets our eligibility criteria.

Eligibility for Returns

To qualify for a return, your item must be:

• In the same condition as received (unworn, unused, with tags, and in its original packaging).
• Accompanied by a receipt or proof of purchase.

Initiating a Return

To request a return, please contact us at hausinorastore@gmail.com. If your return is approved, we will provide a return shipping label and instructions on how to send your package.

Items returned without prior approval will not be accepted. For any questions about the return process, please reach out to us at hausinorastore@gmail.com.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at hausinorastore@gmail.com so we can assess the issue and resolve it promptly. We are committed to making things right for you.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products (e.g., special orders or customized items).
• Personal care products (e.g., beauty or hygiene products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you have questions about a specific item’s eligibility, please contact us at hausinorastore@gmail.com.

Exchanges

To exchange an item, we recommend returning the original item following our return process. Once the return is accepted, you may place a new order for the desired item. This ensures the fastest way to receive your preferred product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days from receipt, for any reason and without justification. The item must be in its original condition (unworn, unused, with tags, and in its original packaging) and accompanied by a receipt or proof of purchase. Please contact us at hausinorastore@gmail.com to initiate the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hausinorastore@gmail.com.

Contact Us

For any questions or assistance regarding returns, refunds, or this policy, please reach out to us:

📧 Email: hausinorastore@gmail.com
📍 Address: Dubai UAE